Help and Support

At homecarecircle, we are dedicated to providing excellent customer service and ensuring that all your questions and concerns are addressed promptly. If you need assistance, whether you're looking for more information about our services or have any issues with your care plan, we're here to help.

1. Contact Us

Our team is ready to assist you with any inquiries or issues you may have. You can reach us through the following methods:

• Phone: +1 (647) 703-3723
• Email: homecarecircle@gmail.com

For immediate support, we recommend calling us during business hours.

2. Frequently Asked Questions (FAQ)

To assist you quickly, we have compiled a list of frequently asked questions (FAQs). If you can’t find the answer you're looking for, don’t hesitate to contact us.

What services do you provide?

We offer a range of caregiving services, including:

• Personal care for the elderly and disabled
• Hospital care assistance
• Post-surgery care
• Companion care
• Commercial care services

How do I book a caregiver?

You can book a caregiver by contacting us via phone or email. We will discuss your requirements and match you with a suitable caregiver based on your needs.

What areas do you cover?

We primarily offer services in Jaffna, Sri Lanka, and the surrounding areas. For more details on service availability in your area, please contact us directly.

How much do your services cost?

The cost of our services depends on the type and duration of care needed. We offer flexible pricing, and we will provide you with a quote based on your specific requirements.

How do I cancel or reschedule a service?

If you need to cancel or reschedule a service, please inform us at least 24 hours in advance to avoid cancellation fees. We will work with you to find a suitable time for rescheduling.

Do you offer 24/7 care services?

Yes, we provide 24/7 care services for those who need continuous care. Contact us for more details on arranging round-the-clock assistance.

Can I request a specific caregiver?

Yes, if you have a preference for a specific caregiver, we will do our best to accommodate your request based on availability.

3. Technical Support

If you're having trouble navigating our website or using any of our online services, our technical support team is ready to assist you.

• For website-related issues: Please contact us at homecarecircle@gmail.com with details about the issue you're experiencing.

• For general inquiries or assistance: Call us at +1 (647) 703-3723 or email us for a quick resolution.

4. Customer Feedback

We value your feedback and are always looking for ways to improve our services. If you have suggestions or comments, please share them with us via email or phone. We are committed to providing the best care possible and ensuring your satisfaction.